Dispute Resolution

How SafeKip reviews disputed transactions

Disputes are handled through a structured evidence-based review so buyers and sellers can be treated fairly.

SafeKip guidance

Clear policies, secure transaction rules, and practical protection for Nigerian buyers, sellers, freelancers, and businesses.

When to open a dispute

A buyer should open a dispute during the inspection period if the item or service is not delivered, not as described, incomplete, damaged, or otherwise different from the agreed terms.

Evidence from both parties

Relevant evidence may include delivery proof, tracking details, chat records, images, videos, receipts, service completion records, timestamps, payment references, and platform audit logs.

Funds remain protected

Once a dispute is opened, automatic release is paused and escrow funds remain frozen until the dispute is resolved or otherwise handled according to platform rules.

Possible outcomes

A dispute officer may release payment to the seller, refund the buyer, split funds, request more evidence, extend review time, restrict an account, or take another recorded action based on the case.

Clear records

Dispute updates, evidence requests, officer actions, decisions, and final notes are recorded for accountability and future reference.