Dispute Process
How disputes are reviewed
Disputes are handled as structured case reviews with participant messages, evidence uploads, and clear timestamps.
Before officer joins
The case shows: Waiting for Dispute Officer. Users can see that the dispute was submitted successfully and that review will begin shortly.
After officer joins
The case shows: Dispute Officer joined the case. Participants may submit additional evidence or respond to requests.
Evidence matters
Buyers and sellers should provide clear proof: photos, videos, receipts, delivery records, chat history, and timestamps.
Clear case updates
Users see the case status, Dispute Officer messages, evidence requests, timestamps, and final decision details relevant to their transaction.