Refund Policy

How refunds work on SafeKip

Refunds are handled through the escrow flow, transaction records, dispute evidence, and applicable payment rules.

SafeKip guidance

Clear policies, secure transaction rules, and practical protection for Nigerian buyers, sellers, freelancers, and businesses.

Escrow-funded transactions

If a funded transaction is cancelled before delivery or resolved in favour of the buyer, eligible escrow funds may be refunded to the buyer through the approved payment or balance process.

Dispute-based refunds

When a dispute is opened, funds remain protected while a dispute officer reviews evidence from both parties. The outcome may be a buyer refund, seller release, split settlement, or another recorded resolution.

Payment processor timing

Refund timing may depend on banks, payment processors, network availability, fraud checks, and reconciliation. SafeKip records the refund status and provides updates where available.

Fees and completed deals

Fees may be non-refundable where a transaction has been processed, completed, or resolved according to the escrow terms. Any fee treatment should be shown in the relevant transaction record or dispute outcome.

Wrong or suspicious funding

Funding from unauthorized, mismatched, third-party, or suspicious accounts may be delayed, reviewed, reversed, or escalated for compliance and fraud prevention.