Clear rules for protected escrow transactions

These Terms of Service govern your use of SafeKip, including account creation, escrow transactions, support, dispute handling, notifications, verification, withdrawals, and related platform services. By creating an account or using SafeKip, you agree to follow these terms and all applicable laws.

SafeKip provides a secure digital escrow process for Nigerian online transactions. We help buyers and sellers document transaction terms, hold payment for a specific escrow deal, track delivery and inspection steps, support dispute review, and release funds according to the transaction outcome.

SafeKip is a neutral escrow platform. We do not own, inspect, ship, manufacture, advertise, or guarantee the goods or services exchanged by users. Buyers and sellers remain responsible for the accuracy of deal terms, product or service quality, delivery arrangements, and lawful transaction conduct.

You must provide accurate account, contact, identity, business, and bank information where required. SafeKip may request KYC, KYB, bank account verification, mobile verification, email verification, device checks, or additional review before enabling sensitive actions such as withdrawals, high-value transactions, business verification, dispute decisions, or account recovery.

Personal accounts are intended for individuals trading in their personal capacity. Business payout profiles are intended for registered vendors, freelancers, agencies, merchants, small businesses, and companies that need business/company account use. CAC details, owner verification, and compliance review are required before business/company payout use is enabled.

Users must create escrow deals with accurate amount, counterparty, description, delivery terms, inspection period, fee handling, and transaction details. Buyers must fund escrow through the approved payment flow for that specific deal. Manual wallet top-ups or unrelated third-party funding are not supported unless SafeKip explicitly provides such functionality.

After a seller delivers the product or service, the buyer should confirm delivery only when they have received what was agreed. The inspection period gives the buyer time to inspect and either release payment or open a dispute. If no dispute is opened before the inspection period ends, SafeKip may automatically release payment to the seller according to the escrow flow.

Sellers should confirm that escrow is funded before delivering. Sellers should keep delivery evidence such as receipts, photos, videos, chat history, delivery records, timestamps, or service completion proof. If a buyer becomes inactive or unfairly delays after delivery, the inspection and automatic release process helps prevent funds from being held indefinitely.

Buyers should only share delivery codes or confirm delivery after receiving the product or service. Buyers can use the inspection period to review what they received. If the item, service, or agreement is not fulfilled, the buyer may open a dispute and provide evidence for review before payment is released.

Disputes are reviewed using available evidence, transaction records, chat history, delivery proof, payment records, user statements, platform logs, and any other relevant information. SafeKip may decide to release funds to the seller, refund the buyer, split funds, request more evidence, restrict accounts, or take other reasonable action based on the case.

Withdrawals are allowed only to verified bank accounts owned by the user or authorized business. Third-party withdrawals may be blocked. SafeKip may delay, reject, or review withdrawals if there are unresolved disputes, fraud concerns, compliance issues, suspicious activity, bank verification problems, chargeback risk, or legal obligations.

You must not use SafeKip for fraud, fake payments, identity abuse, third-party account misuse, illegal goods or services, money laundering, terrorism financing, scams, chargeback abuse, account takeover, harassment, false disputes, misleading listings, unauthorized access, or any activity that violates Nigerian law or platform rules.

Your use of SafeKip is also subject to our Privacy Policy, Acceptable Use Policy, AML/CFT and Fraud Prevention Policy, Payout Policy, Refund Policy, Dispute Resolution Policy, KYC/KYB Policy, Data Retention Policy, Cookie Policy, and Complaints Handling Policy. These policies form part of the rules that govern escrow transactions, verification, payouts, disputes, and account safety.

SafeKip may charge platform, transaction, withdrawal, verification, or other service fees. Fees should be shown in the transaction flow or relevant product area where applicable. Users are responsible for reviewing fees before creating, accepting, funding, or completing a transaction.

SafeKip may temporarily restrict, freeze, suspend, or close accounts where required for security, fraud prevention, dispute handling, compliance review, legal obligations, suspicious activity, repeated policy violations, or risk protection. We may also require additional verification before restoring access or enabling withdrawals.

SafeKip handles personal data in line with its Privacy Policy and with awareness of Nigerian data protection expectations, including the Nigeria Data Protection Act 2023, NDPC guidance, and NDPR-era principles still commonly referenced in Nigeria. Users should review the Privacy Policy to understand how data is collected, used, shared, retained, and protected.

We aim to keep SafeKip reliable, but access may be interrupted by maintenance, internet issues, third-party service outages, payment processor downtime, bank network delays, security events, or circumstances outside our control. We may update, suspend, or change features to improve safety, compliance, or platform reliability.

To the extent permitted by law, SafeKip is not liable for indirect losses, lost profits, lost opportunities, failed external delivery arrangements, user misrepresentation, unlawful user conduct, third-party outages, or issues outside our reasonable control. Our role is to provide a structured escrow process, not to guarantee every user, product, service, or external delivery outcome.

We may update these Terms of Service to reflect product changes, legal requirements, security practices, or operational improvements. The latest version will be posted on this page. Continued use of SafeKip after an update means you accept the updated terms.

For questions about these terms, account issues, transaction support, privacy requests, or dispute guidance, contact SafeKip through the in-app support channel or email support@safekip.com.